Burst pipe or spraying water
Shut off the main, then book. Minutes matter with drywall and floors.
Plumbing emergency in Sonoma County? Here's what to do right now.
Burst pipe, major leak, sewage backup, no water: shut off the water first, then book the soonest opening. Same-day appointments are often available, and you get an exact price before any work starts.
- 4.9 from 114 Google reviews
- Same-day often available
- Diagnostics from $99
- Make‑It‑Right Guarantee
First 5 minutes
Do these things first
Stopping the water beats mopping it. A few minutes now limits the damage.
Shut off the main water
The main shutoff is usually where the line enters the house: in the garage, in a crawlspace, or in the concrete meter box at the street. Turn it clockwise until it stops.
Can't find it?Or close the local valve
One fixture flooding? Toilets and sinks have a small oval valve on the supply line under or behind them. Water heater leaking? Close the valve on the cold line at the top of the tank.
Water heater leaking?Smell gas? Leave first
Get everyone out, don't flip switches, and call PG&E at 1-800-743-5000 (or 911) from outside. Once the utility makes it safe, we handle the gas line repair.
Gas line repairThen book the soonest opening
Book online any time, in about a minute, or call (707) 892-0150. Same-day appointments are often available across Sonoma County.
Book the soonest opening
Can't find your shutoff? Call (707) 892-0150 during office hours (Monday to Friday, 7:30am to 4:30pm) and we'll help you find it over the phone.
Reviews
Urgent jobs, in our customers' words
“They have bailed me out more than once. I live on a well and lost all water from my house. I could not get the pump going again myself. I called them at 7:30 AM and they had the issue fixed before noon that same day. …”
“Micah was awesome coming out on a Friday afternoon and staying into the evening. He diagnosed a problem we have been having for over a year, went under the house to fix it, and made sure it was working properly afterwards. Highly recommended.”
“Right on time. Abel found the leak, and made a quick and complete repair. This job included replacing a gate valve with a ball valve.”
Nights and weekends
After hours, you can still get on the schedule
We do scheduled work only, and our technicians work business hours: we don't dispatch overnight trucks, and we'd rather tell you that up front. Outside office hours, our after-hours phone assistant answers (707) 892-0150 in English or Spanish.
- Book the soonest opening, or reschedule or confirm an appointment
- Request a callback, in English or Spanish (Llámenme en español)
- The office follows up the next business day
- Or book online any time, in about a minute
How it works
From shut off to fixed, without the runaround
Shut off and stay safe
Close the main or the local valve. Smell gas? Get out and call PG&E first.
Book the soonest opening
Online any time, or by phone. Same-day appointments are often available across Sonoma County.
An exact price, in writing
Your technician finds the actual problem and gives you a written price before any work starts. Diagnostics start at $99.
Fixed and guaranteed
Repaired by a licensed tech (CA C-36 #890196) and backed by our Make‑It‑Right Guarantee.
Ways to save on plumbing repairs
Mention the code when you call, or add it to the notes when you book online.
Seniors 65 and older
10% off
Senior discount up to $250, any service.
For neighbors 65 and older. Mention the code when you book.
Residential only. One per household. Specials cannot be combined with each other or with any other discount.
Plumbing emergency questions, answered straight
Will a plumber come out tonight?
No. We do scheduled work only and don't dispatch overnight trucks, and we'd rather tell you that up front. Shut off the water, then book the soonest opening. Same-day appointments are often available during business hours.
Do you answer after hours?
Yes. During office hours (Monday to Friday, 7:30am to 4:30pm) a real person on our Santa Rosa team picks up. After hours and on weekends, our after-hours phone assistant answers in English or Spanish. It can book, reschedule or confirm an appointment, or take a callback request, and the office follows up the next business day. You can also book online any time.
How fast can you get here?
Same-day appointments are often available across Sonoma County during business hours. Shut off the water, then book the soonest opening online or by phone.
Is there a trip or diagnostic fee?
Diagnostics start at $99, and urgent jobs are priced the same way as every Simeone job. Your technician finds the actual problem and gives you an exact written price before any work starts, and we never bill by the hour.
Does emergency work cost more?
No surprise line items. You get the exact price upfront, approved by you before any work starts, same as every Simeone job.
What if I can't find my shutoff valve?
Call us during office hours and we'll help you find it over the phone. It's usually in the garage, a crawlspace, or the concrete meter box near the street. When the job's done, ask your tech to show you every valve in the house: it's free and takes two minutes.
Can I get help in Spanish?
Sí. Our after-hours phone assistant handles Spanish callers, and Spanish-speaking team members can help. When you request a callback, ask for a call back in Spanish (Llámenme en español).
Water where it shouldn't be?
Shut off the water, then book the soonest opening. Same-day appointments are often available across Sonoma County.